At Electroneum.org, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please review our Return and Exchange Policy below.
1. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the item must meet the following conditions:
- Timeframe: Return or exchange requests must be initiated within [7/14/30] days of the delivery date.
- Condition: Items must be unused, in their original condition, and in the original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required.
❗ Note: Certain types of products may be non-returnable or non-refundable, including:
- Digital downloads or software licenses
- Gift cards
- Customized or personalized items
- Items marked as “final sale”
2. How to Initiate a Return or Exchange
To request a return or exchange, please contact us at:
📧 Email: [email protected]
Include the following in your message:
- Your full name
- Order number
- Reason for return or exchange
- Photos of the product (if applicable)
Our support team will provide instructions on how to proceed.
3. Return Shipping
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.
4. Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed within [5–10] business days to your original payment method.
💳 Note: Refund processing times may vary depending on your payment provider.
5. Exchanges
If you need to exchange an item for a different size, color, or a replacement, please contact us first. Exchanges are subject to availability. If the requested item is not available, we may issue a refund or store credit instead.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within [48–72 hours] of delivery. We will arrange a replacement or refund at no additional cost.
7. Digital Products (If Applicable)
Due to the nature of digital products (e.g., software, eBooks, downloads), all sales are final unless the product is proven to be defective or inaccessible. Please contact us if you experience any issues with a digital purchase.
8. Contact Us
If you have any questions about your order or this Return and Exchange Policy, feel free to reach out to us:
Electroneum.org
📧 Email: [email protected]
🌐 Website: https://www.electroneum.org